Return Exchange
Return
If you wish to return an item for reasons other than a defect or damage, you may do so within 28 days from the date of purchase. The returned item must be in new and unused condition, with all original tags and packaging intact. Please provide the original receipt or proof of purchase when making a return. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
Exchange
We understand that sometimes you may need to exchange an item for a different size, color, or style. Exchanges are accepted within 28 days of the original purchase date, provided the item is in its original condition with all tags and packaging intact. If the requested exchange item is of higher value, the customer will be responsible for the price difference. we offer only size exchange*
Defective or Damage Items
If you receive a defective or damaged item, please contact our customer service team immediately at contact@falahzar.com or +91 82752 25272 with Product Video, We will arrange for the return of that item and either send you a replacement or issue a full refund, excluding any applicable shipping costs.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at contact@falahzar.com or +91 82752 25272. Provide your order number, the reason for the return or exchange, and any relevant details. Our team will guide you through the process and provide you with the necessary instructions.
Exceptions
Certain items are not eligible for return or exchange unless they are defective or damaged.
Contact Us
If you have any questions about our Return, and Exchange Policy, please contact our customer service team at
contact@falahzar.com or +91 82752 25272.
Thank you for shopping at Falahzar. Your satisfaction is our priority